Delivery
Our charge for delivery is £3.50 for all orders up to £50 and free for orders over £50.
Minimum order of 4 x 80g bags at a time.
Sample packs will be delivered free of charge and are limited to one purchase per household.
Delivery Times
As a company we take our ECO footprint responsibilities seriously; to reduce carbon emissions we have bi-weekly parcel collection for all our orders. This is currently on Mondays (except Bank holidays when it will be on Tuesdays) and Thursdays. Depending on when you place your order you will either receive your parcel the next working day or at the latest within 5 working days.
Where To Deliver & Should You Not Be at Home
We are able to deliver to both residential addresses and business addresses.
Our delivery is not signed for service. When completing your order, please give us clear instructions for the courier as to where your delivery should be left, should nobody be available to receive the order.
Please note that should your indicated preference not be in a secure position, we are unable to assume liability for loss or damage incurred as a result of the parcel being left in/at that location. If our couriers deem a ‘safe place’ location not to be secure, either because it is exposed to the elements, or it is visible from the road, they may return the parcel to the depot.
If your parcel has been returned to the depot, you will be informed via the tracking service (text message and/or email) and with a slip through the letterbox.
Rescheduled Deliveries
If your parcel has been returned to the depot you can arrange for a re-delivery directly with our courier, or to collect from the depot. We can accept no liability if you are unavailable to either receive or collect your scheduled delivery.
It is important that you ensure someone is available to either receive or collect your rescheduled delivery on the appointed day or the day after the scheduled delivery date. Unfortunately, we are unable to offer any refunds or compensation if nobody is present to collect the rescheduled delivery.
What If Your Parcel Has Been Lost
On the very rare occasion, your parcel does not arrive on the chosen delivery day, it is very likely to arrive the next day.
If, however, your parcel still has not arrived by then, please let us know as soon as possible, and we will investigate and get back to you about your parcel’s whereabouts and get it to you as soon as possible.
Returns
If You Change Your Mind
We are unable to offer a refund as our goods are perishable. If you are unsure, please purchase a sample pack before committing to a minimum order.
Faulty Goods
In the unlikely event that there was a problem with your order, or the goods were faulty, please contact us on Diggidydogeats@gmail.com to let us know what the problem was and to arrange a replacement or refund.
Returning An Item
To return an item, please contact our customer service team within 7 days of receiving your goods in the following ways:
• Telephone: 07709 429009 (Monday to Friday from 10.30am-5pm)
• E-mail: Diggidydogeats@gmail.com
If possible, please return the items in their original delivery packaging. If you are unable to use the original packaging, please use suitable alternative packaging.